Architect for today, design for tomorrow, innovate for the future.
SENIOR UX ARCHITECT | CX STRATEGIST | AI & EXPERIENCE DESIGN LEADER
Transforming complex enterprise ecosystems into AI-powered, human-centered experiences that drive measurable business outcomes, operational efficiency, and digital transformation at scale.
EXECUTIVE SUMMARY
Strategic UX Architect and Experience Design Leader with 22+ years of experience leading enterprise UX, CX transformation, AI-powered product innovation, design systems, and digital modernization initiatives across Banking, Financial Services, Insurance, Healthcare, Manufacturing, Energy, Automotive, Education, Government, and Retail sectors.
Proven track record of leading multidisciplinary UX organizations, influencing executive stakeholders, establishing design governance frameworks, and delivering enterprise-scale digital solutions used by hundreds of thousands of users globally.
Specialized in AI Transformation, Agentic AI, Generative AI, Experience Architecture, DesignOps, Customer Experience Strategy, Service Design, Design Systems, Product Innovation, AR/VR/XR, and Digital Transformation.
Experience
22+ years of leadership experience across UX, Product Design, Customer Experience, and Digital Transformation
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Led UX initiatives impacting 1,000+ enterprise and customer users globally
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Managed and mentored teams of 15–30 UX professionals including UX Designers, Researchers, Content Strategists, and Design Technologists
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Established enterprise design systems supporting 50+ products and platforms
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Delivered AI-powered experiences resulting in productivity improvements of up to 35%
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Led customer experience modernization programs across Banking, Healthcare, Manufacturing, and Enterprise Technology sectors
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Conducted 100+ stakeholder workshops, design thinking sessions, and product discovery engagements
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Drove enterprise transformation initiatives valued at multi-million-dollar program investments
Certifications
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Certified Usability Analyst (CUA)
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Capgemini Certified Architect L1 and L2
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Capgemini ACTIVATE AI Foundation
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Human Factors International (HFI)
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AI for everyone from Deep Learning AI.
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SAFe 6.0 Architect Certification
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IBM - Design Thinking certifications
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Generative AI from Google
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Agile Software Development - University of Minnesota
Architect Level 2
Architect Level 1
HFI - CUA
AI Foundation
ARCH SAFe6
Design Thinking
Projects
CORE LEADERSHIP EXPERTISE
UX Architecture | Experience Strategy | Customer Experience Transformation | Product Design Leadership | Enterprise UX | Design Systems & Governance | DesignOps | Service Design | AI & Generative AI | Agentic AI | Human-AI Interaction | Product Innovation | User Research | Information Architecture | Journey Mapping | Accessibility | Digital Transformation | Stakeholder Management | Team Leadership
EXECUTIVE LEADERSHIP & ORGANIZATIONAL IMPACT
Led global UX teams of up to 50+ professionals across multiple geographies
• Partnered with CIOs, CTOs, Product Leaders, Business Executives, and Transformation Offices
• Influenced strategic roadmaps for enterprise products serving global organizations
• Established UX governance frameworks, design standards, and operating models
• Developed UX capability-building programs, mentoring future design leaders and architects
• Facilitated executive workshops driving customer-centric decision-making and innovation
DESIGN SYSTEMS & GOVERNANCE
Established enterprise design systems supporting 50+ products and 100+ contributors
• Defined governance processes, accessibility standards, component libraries, and UX best practices
• Improved consistency, reusability, and speed-to-market across enterprise applications
• Reduced duplicate design effort by approximately 35%
AI TRANSFORMATION LEADERSHIP
Aligning Business Goals
Designed and implemented AI-powered user experiences leveraging GPT technologies
• Led Human-AI interaction design initiatives across enterprise platforms
• Defined conversational UX frameworks and AI governance principles
• Architected Agentic AI experiences supporting intelligent decision-making and workflow automation
• Conducted AI innovation workshops for business leaders and transformation teams
DESIGN
DESIGN MATURITY TRANSFORMATION
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Led enterprise-wide UX maturity transformation across multiple business units, establishing governance, Design Operations, and standardized design practices.
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Introduced research-driven decision-making frameworks that improved usability by 25% and increased product adoption by 40%.
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Embedded UX into product strategy and delivery lifecycles, shifting teams from project-based execution to experience-led innovation.
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Defined AI Experience Design and Human-AI Interaction frameworks enabling adoption of GPT-powered and Agentic AI solutions across enterprise platforms.
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Developed UX capability-building programs, mentoring teams and future architects while improving design consistency and organizational effectiveness.
INDUSTRY EXPERIENCE
Banking | Financial Services | Insurance | Healthcare | Life Sciences | Manufacturing | Energy & Utilities | Automotive | Education | Government | FMCG | Retail | E-Commerce | Media | Hospitality | Transportation and many more.
UX Studio and Usability Lab Setup Specialist
Pioneered the establishment of robust UX Studio and Usability Lab environments for client design thinking workshops and usability testing, enabling high-quality user research and actionable insights to enhance the design, usability, and overall effectiveness of products and services.
2026
DCX UX Studio
lead and manage most internal and external Foundry UX events, along with client visits, with a strong focus on fostering meaningful client relationships, gathering valuable insights, and maximizing the impact of every project presentation and engagement.
The UX Studio also serves as a collaborative Design Thinking and innovation workshop space, where I regularly facilitate client-focused workshops tailored to business and user experience requirements.
2018
Mindful Connections
At the Mindful Connections Lab in Capgemini, I was responsible for conducting usability testing for both web and mobile applications. I planned and facilitated user testing sessions, observed user interactions, and gathered qualitative feedback. The findings were analyzed to identify usability issues and recommend improvements to enhance the overall user experience.
2008
IGATE UX Lab
Pioneer in setting up fully functional Usability Lab in Capgemini (In 2008 its was IGATE)
Knowledge Park in Mumbai.
1995
WRA CATD Lab
In 1995, I worked with a Wool Research Organization, where I led and contributed to the research and development of various computer-aided textile design (CATD) solutions. The role involved delivering innovative design modules, consultation, and technology-driven services to textile industries, helping modernize textile design and manufacturing processes.
1995 to 2026
Reflecting on My Journey and Embracing the Future
With more than two decades of experience as a Creative and UX professional, I have witnessed and contributed to the evolution of user experiences - from early GUI to advanced, user-centric digital and phygital ecosystems, including Agentic AI - focusing on driving innovation and creating seamless, intuitive interactions, constantly striving to blur the boundaries between humans and technology
EVOLVING EXPERIENCES TRANSFORMING THE FUTURE
Designing intelligent, immersive and user-centric ecosystems
Bridging physical and digital worlds with seamless experiences
Leveraging Agentic AI to anticipate needs and create meaningful human interactions. Shaping the future through empathy, innovations and design
Contact Me
Let's Connect
Interested in collaborating or learning more about my UX design services? Reach out today, and let's discuss how we can create transformative experiences together.